Contact Julietta Water Restoration

How do you keep water damage from spreading before help arrives?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What should you have ready when you call Julietta Water Restoration?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Whether you were able to close the main valve.
• Whether the water came from inside the house or from outside.
• Whether the water is only in the basement or has come up to the main floor.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Whether you've called your insurance company yet, and either answer is fine.
• A good callback number, in case the call drops.
• Whether the power to the wet area is on or off.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What should you expect when the crew shows up in Julietta?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What should the crew know about homes in Julietta?

You'll see ranch and two story homes across Julietta. Most homes here have basements, which is where water usually collects first, whether it's from a pipe or from the ground. If you live close to Grass Creek and Muesing Creek, high water can find its way in through foundation walls or window wells. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Tell the person who answers what you know, and the crew will take it from there.

Which areas around Julietta can call this number?

Homeowners in these parts of Julietta use this page:

• Southeast Warren · homes from the 1960s to 1970s, many over crawl spaces
• East Warren · much of it from the 1940s to 1990s, many with finished basements
• Warren Park · most with basements
• Cumberland Estates · homes from the 1950s, basements are common
• Irvington Hills · most with basements
• Longwood Glen

Calls from nearby New Palestine, New Bethel, Mount Comfort, Oaklandon, Devon, University Heights, Brendonwood and Greenfield reach the same team. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do callers in Julietta want to know first?